Frequently Asked Questions

We ship to the contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico or other U.S. territories.

Most orders arrive in 4 to 9 business days. That includes 1 to 2 business days to process your order (Monday to Friday) and 3 to 7 business days in transit. Orders placed after 4:00 PM Mountain Time are processed the next business day.

Yes. Standard shipping is free on every order within the contiguous United States, with no extra shipping or handling fees.

Orders ship from U.S.-based fulfillment and distribution centers by USPS, UPS or FedEx, depending on the destination and package size.

Once your order ships, we email you a tracking number. Tracking updates can take 24 to 48 hours to appear after dispatch.

Weather, high shipping volumes or carrier issues can occasionally cause delays. If your order has not arrived within the estimated time, contact us with your order number and we will check with the carrier.

Check your shipping address, look around the delivery area and ask neighbors or household members, then contact the carrier. If the carrier confirms the package is lost, contact us and we will send a replacement or a refund after verification.

Contact us as soon as possible. We can update the address before the order ships. We are not responsible for orders delivered to an incorrect address entered at checkout.

Yes, as long as it has not been processed or shipped. After an order ships, it follows the standard return process.

We accept major credit and debit cards. Payments are processed through Stripe's secure checkout.

Yes. You can request a return within 30 days of delivery. Items must be unused, in original condition and include all original packaging and accessories. Please contact us before sending anything back so we can approve the return and give you instructions.

If the item arrived defective, damaged or incorrect, we send you a prepaid return label at no cost. For change-of-mind returns, the customer pays return shipping. We do not charge restocking fees.

We process refunds to your original payment method within 7 business days after we receive and approve the return. Your bank or card issuer may take another 3 to 10 business days to show it.

Yes. We exchange defective, damaged or wrong items, and we can exchange non-defective items subject to product availability. Contact us to arrange it.

E-bikes ship partially assembled. You usually need to attach the front wheel, handlebar, pedals and seat. Scooters typically need the handlebar stem secured. The tools you need come in the box. Check the Package Includes section on each product page for exact contents.

Class 1 e-bikes give pedal assist up to 20 mph. Class 2 e-bikes add a throttle and are also limited to 20 mph. Class 3 e-bikes give pedal assist up to 28 mph. Rules on where each class can ride vary by state and city. Some models we sell go faster than 28 mph and are meant for off-road or private property use, so check your local laws before riding.

In most U.S. states, Class 1, 2 and 3 e-bikes do not need a license, registration or insurance. High-speed electric dirt bikes and scooters can fall under different rules. Check your state and local regulations before riding on public roads.

Each product page lists the manufacturer's rated range. Real range depends on rider weight, terrain, speed, wind, temperature and how much you pedal. Expect less range at full throttle, on steep hills or in cold weather.

Charge with the included charger, at room temperature, and avoid charging below freezing or in direct heat. Do not run the battery completely empty on a regular basis. If you will not ride for several weeks, store the battery partly charged in a cool, dry place and top it up every month or two.

Many of our models carry a water-resistance rating such as IPX4, IPX5 or IP65, listed in the specifications. They handle light rain and wet roads. Avoid deep puddles, never submerge the bike or scooter or use a pressure washer, and dry it after wet rides.

Each product page lists the recommended rider height range and the maximum load. Pick a model that fits your height and keep your weight plus cargo under the load limit. If you are between options, contact us and we will help you choose.

Every product is covered by its manufacturer's warranty. Coverage and length vary by brand and by component. If something goes wrong, contact us with your order number, a short description and photos or a video, and we will help you with the claim.

Yes. We carry replacement batteries, chargers and parts for many of the brands we sell. If you cannot find the part you need, contact us and we will check with the manufacturer.

Email info@evolveride.com or call +1 307-998-2860, Monday to Friday, 9:00 AM to 5:00 PM Mountain Time. EvolveRide is operated by Evolveride Limited Liability Co., 30 N Gould St, Ste N, Sheridan, WY 82801, United States. This is our registered business address; fulfillment and returns are handled through our operational facilities.