Frequently Asked Questions

1. Where do you ship?
We currently ship within the United States only.

2. How long does shipping take?
Total delivery time is 4 to 9 business days, which includes 1–2 business days for handling and 3–7 business days for transit, Monday through Friday.

3. Is shipping free?
Yes, we offer free shipping on all orders within the United States.

4. What is the order cut-off time?
Orders placed before 4:00 PM (GMT-07:00) Mountain Standard Time (Denver) are processed the same business day. Orders placed after this time are processed the next business day.

5. How can I track my order?
Once your order is shipped, you will receive a tracking number by email. Tracking updates may take up to 24 hours to appear.

6. What payment methods do you accept?
We accept major credit and debit cards, including Visa, MasterCard, American Express, Google Pay, Diners Club, JCB and Discover, along with other secure payment options available at checkout.

7. Is it safe to make payments on your website?
Yes. All payments are protected with SSL encryption, and we do not store your payment information.

8. When will my card be charged?
Your payment is charged at the time of purchase once payment authorization is successfully completed.

9. Can I cancel my order after placing it?
Orders may be canceled before they are processed or shipped. Once shipped, the order must follow the return process.

10. What is your return window?
We accept returns within 30 days of delivery, provided the item is new, unused, and in original condition.

11. Do you accept returns for non-defective products?
Yes, we accept returns for both defective and non-defective products within the 30-day return window.

12. How do I start a return or exchange?
Please contact us at info@evolveride.com to request return authorization and instructions before sending your item back.

13. Are exchanges allowed?
Yes, exchanges are accepted for eligible items, subject to availability, once the original item is received and inspected.

14. How long does it take to receive a refund?
Approved refunds are processed to the original payment method within 7 business days after the returned item is received and inspected.

15. What should I do if my package is lost or marked as delivered but not received?
First, verify your address and check nearby delivery locations. If the package is officially confirmed as lost, contact us with your order number, and we will arrange a replacement or refund.

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