Frequently Asked Questions

Welcome to the Evolve Ride FAQ page. Here you will find comprehensive and precise answers to common questions regarding our products, shipping, returns, payments, and customer support. We are committed to transparency and accuracy to ensure your confidence in shopping with us.

1. How long does shipping take?

Our shipping process consists of two distinct phases:

  • Processing Time: 1–3 business days (Monday through Friday, excluding holidays). This is the time required to prepare your order for shipment.
  • Transit Time: 2–12 business days. This is the time your package spends in transit after it has left our warehouse. Transit time does not include order processing.

Please note that these timeframes apply to deliveries within the contiguous United States. Shipping times may vary depending on your location and external factors beyond our control.

2. Do you ship internationally?

Currently, we do not offer international shipping outside the United States.

We ship from U.S. partner warehouses and brand facilities to speed delivery across the contiguous United States. We offer free standard shipping for deliveries within the Lower 48 states. For shipments to Alaska, Hawaii, Puerto Rico, and APO/FPO addresses, a manual shipping quote is required, and these options are not available at checkout.

3. What is your return policy?

We accept returns within 30 days from the date of delivery. To be eligible for a return, products must be unused, in their original packaging, and in the same condition as when you received them. Certain items may be subject to additional restrictions; please refer to the product-specific return policy.

4. Who pays for return shipping?

We offer free returns for damaged or incorrectly delivered products. Evolve Ride covers the cost of return shipping for eligible returns. For returns due to a change of mind, customers will be responsible for return shipping costs. Please follow the return instructions provided on our website or contact customer support for assistance with your return shipment. For more details, refer to our return and refund policy.

5. How do I track my order?

Once your order has been processed and shipped, you will receive a shipping confirmation email containing a tracking number and a link to the carrier’s tracking page. You can use this information to monitor the status and location of your package until delivery.

6. Can I cancel my order?

Order cancellations are only possible before your order has entered the processing phase. If you wish to cancel, please contact our customer support team immediately. Once processing has begun, cancellations cannot be accommodated, but you may return the product after delivery in accordance with our return policy.

7. What payment methods do you accept?

We accept all major credit and debit cards, including Visa, MasterCard, American Express, Diners Club, Discover, and JCB. Additionally, payments via Google Pay and other secure payment gateways integrated into our Shopify platform are accepted. Payment is required at the time of purchase.

8. Is my payment information secure?

Yes. We use industry-standard encryption and security protocols to protect your payment information. Our website is secured with SSL (Secure Socket Layer) technology, and all transactions are processed through trusted payment gateways compliant with PCI DSS (Payment Card Industry Data Security Standard).

9. How do I contact support?

You can reach our customer support team during business hours, Monday to Friday, 9:00 am to 5:00 pm MST, via the following methods:

We strive to respond promptly to all inquiries and provide professional assistance.

10. Do you offer exchanges?

Yes, we offer exchanges for products that meet our return eligibility criteria. To initiate an exchange, please contact customer support to arrange the return of the original item and the shipment of the replacement. Exchanges are subject to product availability. For more details, refer to our return and refund policy.

Contact Information

Legal Business Name: Evolveride Limited Liability Co.
Physical Address: 30 N Gould St, Ste N, Sheridan, WY 82801, United States
Email: info@evolveride.com
Phone Number: +1 (307) 998 2860
Business Hours: Monday–Friday, 9:00 am to 5:00 pm MST