Frequently Asked Questions

1. Where do you ship to?

We currently ship within the United States only.

2. How long does shipping take?

Orders are delivered within 4–9 business days, which includes both processing and shipping time.

  • Processing time: 1–2 business days (Monday–Friday)
  • Shipping time: 3–7 business days

Delivery times are estimates and may vary slightly depending on your location and carrier conditions.

3. Where are your products shipped from?

All orders are shipped from our U.S.-based fulfillment and distribution centers to ensure fast and reliable delivery.

4. Do you offer free shipping?

Yes, we offer free standard shipping on all orders within the United States.
There are no additional shipping or handling fees.

5. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email.

Please note:

  • Tracking updates may take 24–48 hours to appear after shipment

6. What should I do if my order is delayed?

If your order has not arrived within the estimated timeframe, please contact us.

Delays can occasionally occur due to:

  • Weather conditions
  • High shipping volumes
  • Carrier-related issues

7. What if my package shows delivered but I didn’t receive it?

Please follow these steps:

  • Verify your shipping address
  • Check around your delivery location
  • Ask neighbors or household members
  • Contact the shipping carrier

If the package is confirmed lost, contact us and we will assist with a replacement or refund after verification.

8. Can I return my order?

Yes, we accept returns within 30 days of delivery.

To be eligible:

  • Items must be unused and in original condition
  • All original packaging and accessories must be included
  • You must contact us before returning the item

9. Who pays for return shipping?

  • Customers are responsible for return shipping costs
  • If the item is defective or incorrect, we will provide a free prepaid return label

10. How long does it take to get a refund?

  • Refunds are processed within 7 business days after inspection
  • It may take an additional 3–10 business days for the refund to appear in your account depending on your payment provider

11. Can I cancel my order?

Yes, orders can be canceled before they are processed or shipped.

Once shipped, the order must follow the standard return process.

12. What if I entered the wrong shipping address?

Customers are responsible for providing accurate shipping details.

We are not responsible for orders delivered to incorrect addresses provided at checkout.

13. How do I contact you?

Store Name: EvolveRide
Registered Business Name: Evolveride Limited Liability Co.

Address:
30 N Gould St, Ste N
Sheridan, WY 82801
United States

Note: This is our registered business address. Fulfillment and returns are handled through our operational facilities.

Email: info@evolveride.com
Phone: +1 307-998-2860

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM
Timezone: (GMT-07:00) Mountain Standard Time (Denver)