Refund policy

Return & Refund Policy

Overview

We accept returns for both defective and non-defective items. Our goal is to ensure a fair and transparent return experience for all customers.

This policy applies to all purchases made through our store.

Return Window

Customers may request a return within 30 days of delivery.

To be eligible for a return, the item must:

  • Be unused and in original condition
  • Not be damaged by the customer
  • Include all original packaging and accessories

Return Method

All returns must be sent back by mail after return approval.

Return Shipping Costs

Return shipping responsibility depends on the condition of the item:

Defective, Damaged, or Wrong Items

If the item is defective, damaged, or incorrect:

  • We will provide a prepaid return label at no cost to the customer

Non-Defective Items

If the item is non-defective (e.g. change of mind, not needed, or wrong selection):

  • The customer is responsible for return shipping costs

Return Shipping Label

  • Defective, damaged, or wrong items: Provided at no cost
  • Non-defective items: Customer responsibility

Restocking Fees

We do not charge any restocking fees on approved returns.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed to your original payment method.

Refund Processing Time

Refunds are processed within 7 business days after the returned item has been received and approved.

Exchanges

We accept exchanges for:

  • Defective or damaged items
  • Wrong items received
  • Non-defective items (subject to product availability)

Order Cancellation

Orders can only be canceled before shipment. Once an order has been shipped, it must follow the return process.

Late or Missing Refunds

If you have not received your refund:

  1. Recheck your bank account
  2. Contact your card issuer or bank (processing delays can occur)
  3. If still unresolved, contact us at info@evolveride.com

Contact Information

Store Name: EvolveRide
Registered Business Name: Evolveride Limited Liability Co.
Business Address: 30 N Gould St, Ste N, Sheridan, WY 82801, United States
Email: info@evolveride.com
Phone: +1 307-998-2860

Business Hours

Monday – Friday: 9:00 AM – 5:00 PM
Timezone: Mountain Standard Time (GMT-07:00)