Refund policy

Return & Refund Policy

Last updated: November 4, 2026

Overview

Return terms depend on what you buy:

  • Accessories and replacement parts: 30-day returns, described below.
  • E-bikes and electric scooters: these ship directly from the manufacturer's U.S. warehouse and follow each brand's terms. See Return Terms by Brand. The terms that apply to a product are also shown on its product page under the Add to cart button.

Every return needs approval first. Email info@evolveride.com with your order number, the reason for the return and photos of the item. We reply within one business day with a return authorization (RMA) and instructions. Items sent back without an RMA cannot be refunded.

Accessories and replacement parts

You may request a return within 30 days of delivery. To be eligible, the item must:

  • Be unused and in original condition
  • Not be damaged by the customer
  • Include all original packaging and accessories

Return shipping: if the item is defective, damaged or wrong, we provide a prepaid return label. For other returns (change of mind, wrong selection), the customer pays return shipping. We do not charge a restocking fee on accessories and parts.

E-bikes and electric scooters

Return windows, restocking fees and warranty differ by brand:

  • NAKTO: 14 days, unopened box, 25% restocking fee
  • EUNORAU: no returns after delivery; defects and shipping damage covered; 10-year frame warranty
  • isinwheel, iScooter, Circooter, Cycrown: 7 days, unopened box, 15% restocking fee; warehouse handling and inspection fees may also be deducted
  • COSWHEEL: 14 days, unopened box, 30% restocking fee; defects and shipping damage must be reported within 3 days of delivery; 1-year warranty

For all e-bikes and scooters, the customer pays return shipping for non-defective returns.

Damaged, defective or wrong items

Inspect your delivery when it arrives. Report shipping damage within 48 hours of delivery with photos and a short video, and do not refuse the delivery. Wrong or missing items should also be reported within 48 hours. We arrange replacement parts, a replacement or a refund with the manufacturer at no cost to you.

COSWHEEL e-bikes: report damage or a functional defect within 3 days of delivery, with photos and a short video. If the bike cannot be ridden because of a functional defect, COSWHEEL accepts a return. Shipping damage and problems during use are covered with free replacement parts, and the warranty is 1 year.

Problems that appear later are handled under the manufacturer's warranty. We submit and follow up on warranty claims for you.

Gift cards

EvolveRide gift cards are delivered by email. They cannot be refunded or exchanged for cash, except where required by law. If a product paid for with a gift card is returned under the terms above, the refund goes back to the gift card.

Order cancellation

Orders can be canceled for a full refund until they ship. Once a tracking number is issued, the order follows the return terms above.

Refunds

Once your return is received and inspected, we notify you whether the refund is approved. Approved refunds go to your original payment method within 7 business days. Your bank may take 3–10 more business days to show it.

Late or missing refunds

  1. Recheck your bank account.
  2. Contact your card issuer or bank, as processing delays can occur.
  3. If it is still unresolved, contact us at info@evolveride.com.

Contact Information

Store Name: EvolveRide
Registered Business Name: Evolveride Limited Liability Co.
Business Address: 30 N Gould St, Ste N, Sheridan, WY 82801, United States
Email: info@evolveride.com
Phone: +1 307-998-2860

Business Hours

Monday – Friday: 9:00 AM – 5:00 PM
Timezone: Mountain Standard Time (GMT-07:00)