Return Terms by Brand

E-bikes and electric scooters on EvolveRide ship directly from each manufacturer's U.S. warehouse. Because of that, return terms for these items follow the brand's own rules, listed below. Accessories and replacement parts follow our standard 30-day return policy.

Every return needs approval first. Email info@evolveride.com with your order number, the reason for the return and photos of the item and box. We reply within one business day with a return authorization (RMA) and instructions. Items sent back without an RMA cannot be refunded.

Canceling before shipment: any order can be canceled for a full refund until it ships. Once a tracking number is issued, the terms below apply.

Damaged on arrival: for every brand, inspect the box when it arrives and report shipping damage within 48 hours, with photos and a short video. Do not refuse the delivery. We file the claim with the manufacturer for you.

NAKTO e-bikes

  • Return window: 14 days from delivery.
  • Condition: unused, in the unopened original box, with all parts and accessories.
  • Restocking fee: 25% of the item price.
  • Return shipping: paid by the customer.
  • Defects and shipping damage: replacement parts or a replacement bike, confirmed by NAKTO.
  • Warranty: 1-year limited manufacturer warranty.

EUNORAU e-bikes and scooters

  • Returns after delivery: not accepted. EUNORAU does not take back delivered bikes, so all EUNORAU sales are final once delivered.
  • Canceling while in transit: possible only if the bike comes back unused in its original packaging. The refund is reduced by the manufacturer's restocking fee and the shipping cost both ways.
  • Defects and shipping damage: after review of photos or video, EUNORAU sends the needed replacement parts free of charge and covers their shipping.
  • Warranty: 10 years on the frame, 2 years on the motor and battery.

isinwheel, iScooter, Circooter and Cycrown

  • Return window: 7 days from delivery.
  • Condition: unused, in the unopened original box, with all parts and accessories.
  • Restocking fee: 15% of the item price.
  • Return shipping: paid by the customer.
  • Defects and shipping damage: replacement parts, a replacement unit or a refund, depending on the manufacturer's assessment.
  • Warranty: manufacturer's limited warranty, 1 year on the frame, motor and battery for most models. Ask us for the terms of a specific model.

COSWHEEL e-bikes

  • Return window: 14 days from delivery.
  • Condition: unused, in the unopened original box, with all parts and accessories.
  • Restocking fee: 30% of the item price.
  • Return shipping: paid by the customer.
  • Defects and shipping damage: replacement parts or a replacement bike, confirmed by COSWHEEL.
  • Warranty: 1 year on the frame, motor and battery.

Refunds

Once the returned item reaches the warehouse and passes inspection, we refund the original payment method within 7 business days. Your bank may take 3–10 more business days to show it.

Questions before you buy? Email info@evolveride.com or call +1 307-998-2860 (Mon–Fri, 9 AM–5 PM MT).