E-FAT-STEP Electric Bike – 500W Step-Thru Foldable Fat Tire eBike

At Evolve Ride, we are committed to providing a smooth, reliable, and transparent shipping experience for every order. Below is a detailed overview of our shipping process, timelines, and policies.

Order Processing and Delivery Schedule

Once you place an order on https://evolveride.com our fulfillment team begins processing it promptly. To help you plan your purchase, please review the shipping timelines outlined below.

Standard Shipping Handling Time

Order Handling Time: 1–2 business days

Processing Days: Monday to Friday

Orders placed after the cut-off time will be processed on the next business day

Standard Shipping Transit Time

Transit Time: 3–7 business days

Delivery Days: Monday to Friday

Total Shipping Time (Handling Time & Transit Time)

Estimated Delivery Time: 4–9 business days

Delivery Days: Monday to Friday

This timeframe includes order processing and shipping transit.

Order Cut-off Time

4:00 PM (GMT-07:00) Mountain Standard Time (Denver)

Orders placed after this time will be processed on the next business day.

Order Confirmation

After placing your order, you will receive an order confirmation email containing your order number and purchase details.
Once your order has been shipped, a shipping confirmation email will be sent with tracking information. You will also receive a delivery notification once your order has been delivered.

Shipping Carrier

We work with trusted domestic shipping carriers to ensure safe and timely delivery within the United States.
Carrier selection may vary depending on the destination and order size.

Shipping Locations

We currently ship within the United States only.

Shipping Fee

Shipping Cost: Free Shipping on all orders

Currency: USD

There are no additional shipping or handling charges.

Lost Packages

If your tracking information shows that your package has been delivered but you have not received it, please take the following steps:

Verify the shipping address provided at checkout

Check all possible delivery locations around your residence

Ask neighbors or household members if they accepted the delivery

Contact the shipping carrier using your tracking number

If the package is officially confirmed as lost, please contact us with your order number. We will arrange a replacement shipment or issue a refund based on your preference.

Tracking

Once your order has been dispatched, a tracking number will be sent to your email.
Tracking updates may take up to 24 hours to appear after shipment.

Delays

While we strive to meet all estimated delivery times, delays may occasionally occur due to high shipping volumes, weather conditions, or courier-related issues.
If your order does not arrive within the expected timeframe, please contact our support team for assistance.

At Evolve Ride, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review the following policy to understand your options for returns, exchanges, and refunds.

Return Window and Eligibility

Returns are accepted within 30 days of delivery, provided the following conditions are met:

Items must be new, unused, and in original condition

Products must be returned with all original packaging and accessories included

Returns are accepted for both defective and non-defective products

Customers must contact us at info@evolveride.com to request return authorization and instructions before sending back any item

Returns that do not meet these requirements may not be eligible for a refund or exchange.

Damaged or Defective Items

If your order arrives damaged or defective, please notify us within 48 hours of delivery and provide the following information:

Your order number

Clear photos of the product and its packaging

A brief description of the issue

After review, we will arrange a replacement, exchange, or full refund, depending on the situation.

Refund Process

Once we receive and inspect your returned item, you will be notified via email regarding the approval or rejection of your refund.

If approved:

Refunds will be issued to the original payment method

Processing time is within 7 business days

A confirmation email will be sent once the refund has been completed

Late or Missing Refunds

If you have not received your refund after approval:

Please recheck your bank or payment account

Contact your bank or credit card provider, as processing times may vary

If the issue continues, contact us at info@evolveride.com

Non-Returnable Items

We do not accept returns under the following conditions:

Products that show signs of use or damage caused after delivery

Items returned after the 30-day return window

Returns sent without prior authorization

Exchanges

We accept exchanges for eligible items within the 30-day return window, subject to product availability.

Customers are encouraged to carefully review product descriptions and specifications before placing an order. Exchanges will only be processed once the original item has been received and inspected.

Return Address

All authorized returns should be sent to the following address:

30 N Gould St, Ste N
Sheridan, WY 82801
United States

Method & Fees

Return method: By mail

Return label: Download and print

Restocking fee: No cost

Return shipping cost: Free

Refund processing time: 7 business days

Cancellation Policy

Orders may be canceled before they are processed or shipped. Once an order has been shipped, it will need to follow the standard return procedure.